How do Southern Arizona hospitals compare to others across the country? By Melissa Egan | March 25, 2019 at 6:09 PM MST – Updated March 26 at 3:22 PM

TUCSON, AZ (KOLD News 13) – The U.S. government recently released ratings for more than 4,500 hospitals across the country.

Of 18 hospitals in or near Tucson (within 100 miles), ten received overall star ratings on the Hospital Compare database. For the other eight facilities, overall star ratings were not calculated.

According to, the most common overall hospital rating is three stars. (Source:
According to, the most common overall hospital rating is three stars. (Source:

The overall hospital rating is awarded by stars. One star is the worst, with five being the best.

According to, the overall hospital rating summarizes a variety of measures reflecting common conditions that hospitals treat, like heart attacks or pneumonia. The overall hospital rating shows how well each hospital performed, on average, compared to other hospitals in the U.S.

The website made note that hospitals may perform more complex services or procedures not reflected in the measures on the database. said the most common rating is three stars.

Overall hospital ratings for Southern Arizona facilities:

1 Star

– Canyon Vista Medical Center, Sierra Vista

2 Stars

– St. Mary’s Hospital, Tucson

– St. Joseph’s Hospital, Tucson

– Banner-UMC Tucson Campus, Tucson

– Banner-UMC South Campus, Tucson

– Northwest Medical Center, Tucson

3 Stars

– Tucson Medical Center, Tucson

– Santa Cruz Valley Regional, Green Valley

– Copper Queen Community Hospital, Bisbee

– Banner Case Grande Medical Center, Casa Grande

4 Stars

– Oro Valley Hospital, Oro Valley

– Benson Hospital, Benson

– Banner Ironwood Medical Center, Queen Creek

KOLD News 13 reached out to Canyon Vista Medical Center, ranked the lowest with one star in Southern Arizona, for a comment on the overall hospital rating. In a statement, the CEO said data used in the CMS rating was outdated and the star ranking does not represent where the hospital is today.

Full statement:

Canyon Vista Medical Center is deeply committed to providing high quality, compassionate care and ensuring a safe environment for all patients, families and visitors.

The Centers for Medicare and Medicaid Services (CMS) released the latest scores as part of its Star Ratings program, which is intended to increase healthcare transparency and help patients and their family members make informed decisions about their healthcare. There are several factors that contribute to the star ratings. First, some of the data points used to assign this score date back several years and do not accurately reflect where we are today. Let’s review the criteria CMS is using to derive their ratings.

The Overall Hospital Quality Star Ratings essentially summarize existing data on CMS Hospital Compare in order to provide an overall rating of 1, 2, 3, 4 or 5 stars, with 5 being the best possible rating.

The data used to determine star ratings come from seven (7) domains:

Mortality Outcomes

Safety Outcomes

Readmission Outcomes

Patient Experience

Effectiveness of Care

Timeliness of Care

Efficient Use of Medical Imaging

Canyon Vista Medical Center has received a 1 star rating, which was disappointing, as we do not feel this score adequately represents the safe, high quality care our team regularly provides to our community. As previously mentioned, many factors contribute to this rating and much of the data points used to assign this score date back several years, which are not an accurate reflection of where we are today.

This past year, we have made tremendous strides at Canyon Vista Medical Center starting with a highly experienced and motivated executive team. Together with our medical staff and board, we are focused on patient safety and quality.

For instance,

· In March of 2018 our emergency department and nurses completely retooled the ED to create patient focused processes which have reduced wait times as much as 40%. Patients can be seen, on average, within 11 minutes of arrival.

· The Joint Commission recognized Canyon Vista as a Center of Excellence for Total Joint Replacement for Hip & Knee.

· Zero hospital-acquired catheter-associated urinary tract infections in more than two years.

· The Board now has a Patient Safety and Quality sub-committee with community member participation.

Because of the government data lag, these positive changes, as well as others implemented at CVMC this past year, unfortunately will not be reflected for some time. Quality is a way of life at our hospital and genuinely encompasses everything we do. We appreciate the information that public quality reports provide and will continue using these to analyze and evaluate our processes and continuously improve patient care and experiences.

I am proud of the hard work and dedication the employees and medical staff at Canyon Vista Medical Center demonstrate daily. We remain committed to ensuring that the people we serve have access to quality care close to home.


Bob Gomes

President and CEO

Copyright 2019 KOLD News 13. All rights reserved.

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