The Sierra Vista Herald







Sierra Vista Herald

BISBEE — Copper Queen Community Hospital (CQCH) and Chief Executive Officer Jim Dickson has recently received three national awards and one state award for patient satisfaction and performance. The recognition was by the following organizations:

• iVantage Health Analytics and National Organization of State Offices of Rural Health
• 2015 Press Ganey Guardian of Excellence Award
• Medical Group Management Association (MGMA)
• 2015 Arizona Rural Health Champion from the University of Arizona Mel and Enid Zuckerman College of Public Health

iVantage Health Analytics and the National Organization of State Office of Rural Health: For overall excellence in Outcomes, Patient Perspectives and Financial Strength, reflecting top quartile performance among all acute care hospital in the nation. (

Press Ganey Guardian of Excellence Award: The 2015 Guardian of Excellence Award for reaching the 95th percentile for Employee Engagement for the reporting period between Jan. 5, 2015 and March 6, 2015. CQCH is the only Arizona hospital to receive the 2015 Guardian of Excellence Award, and also the only hospital in Region 8 of the American Hospital Association to receive the award. Press Ganey is a healthcare improvement firm that partners with healthcare organizations nationally to create and sustain high performance and improve the overall patient experience. (

MGMA 2015 Performance and Practices of Successful Medical Groups: CQCH was recognized as a Better Performer practice in Accounts Receivable and Collections based upon data submitted for the MGMA Cost Survey. MGMA is an association for medical practice administrators and executives and helps improve members’ practices and produces medical practice economic data and data solutions in the industry. (

2015 Arizona Rural Health Champion: Jim Dickson is one of the first three winners of this new statewide award from the Arizona Center for Rural Health, affiliated with the University of Arizona Mel and Enid Zuckerman College of Public Health. The award recognizes an individual, organization, coalition or program that has made a significant difference in their rural community by working to create a healthier community. In the award announcement it was noted that, “Jim is serving the rural residents of southern Arizona by improving healthcare services, providing solutions to overcome language and cultural barriers, and providing healthcare to anyone regardless of their financial situation and location.” (

“We are very proud of these achievements and it’s rewarding to be recognized for the good work that our staff provides to our patients and their families,” said CQCH Board President John Harris. “This recognition also is important in that it honors Jim Dickson and the leadership he continues to provide in creating a high quality health care system for our region.”

Copper Queen Community Hospital has a rich heritage dating back to the 1880s when it operated as a part of the mining community. The 14-bed acute care critical access hospital is one of four hospitals in Arizona recognized as a 100 Top Regional Hospitals.

[ read more...]